FAQ
How are our products washed and maintained?
Care instructions
are included in the relevant product description. The bumpers are machine washable at 30 °, coming out
almost dry. Leave them lying flat until they are completely dry. You can also wash them by hand or use dry
cleaning.
Larger four-string
braid bumpers do not fit in a washing machine: they can be washed by
hand or given to dry cleaning.
How do I know exactly what length of a
bumper I need?
The best way to
find the right length for you is to use a measuring tape. Measure the circumference on the inside of the bed (you can also use as a starting point the size of the
mattress) that you want to be covered by the bumper. To go around the four sides of a bed 60 x 120
cm you need a bumper with
length 330 cm, and for a bed 70 x
140 cm you need 340 cm
length.
Because the braided
bumper has volume (width), its
length is shorter than the circumference of the mattress.
If you need help,
do not hesitate to contact us!
How long will it take to receive my order?
In the
description of each product we have specified the time for production and
delivery. We try to stick to them. If we have many orders, we always adjust the
delivery time and notify the recipient so that each customer knows when they
can expect delivery.
As a rule, we
make the orders within 5 working days, and the client receives them on the
sixth working day for Bulgaria. Orders for Greece and Romania are received on the seventh working
day after the order has been placed; orders to the rest of the world are
received on the tenth working day after an order has been placed.
Why are delivery
times so long?
Unfortunately, our handmade products need longer delivery
time because we only make them to order. We have nothing in stock. This has the
advantage that each customer receives an individually and specially made
product for him.
Can you complete an
order faster than specified?
If you urgently need something, you can contact us and we
will make your order with a priority.
Where can I see the
colors?
Each product has a photo of all the colors we currently have
with the corresponding number, with which they appear on our site. If you want
to see superimposed color combinations, just email us and we will send you photos.
Please note that colors may appear slightly differently depending on your
device and display.
If you have a way to our studio, we will be happy to see you
and show you our fabrics and products at: Sofia, 88 G. S. Rakovski Blvd. Please
contact us before you drop by so we can make sure we are at the atelier.
How can I pay?
We currently support credit / debit card payment, PayPal,
bank transfer and cash on delivery (only available for orders in Bulgaria). If
you have not selected the "cash on delivery" option, your order will
be sent only after receiving the payment.
You can also pay by credit/debit card at our atelier, just
please contact us in advance to make sure we are at the address.
To which countries do
you deliver?
We ship our products worldwide, except to countries to which
DHL does not deliver.
With which companies do you make the delivery?
For the territory
of Bulgaria, Greece and Romania we deliver all shipments with Econt Express AD.
For the rest of Europe we use the services of euShipmets, and for the rest of
the world we send shipments by DHL.
If you want, you
can pick up your order on the spot from our studio at Sofia, 88 G. S. Rakovski Blvd. Please just call us in advance to make sure we are at the atelier.
How much does the shipping cost?
Current delivery
costs can be found in our terms of delivery and payment. Most packages weigh
3.5 kg, so unfortunately the transport costs are relatively high.
Our site works with fixed delivery prices as follows:
Country Product | Bulgaria | Greece and Romania | UK | USA | EU | Other countries | |
Bibs | FREE Delivery for all shipments to the office of Econt Express AD | Delivery price for all shipments to customer’s address with Econt Express AD is | Delivery price for all shipments to customer’s address with Econt Express AD is | 25 euro | 25 euro | 25 euro | 30 euro |
Crib Bedding | 25 euro | 25 euro | 25 euro | 30 euro | |||
Baby Nest | 75 euro | 75 euro | 75 euro | 80 euro | |||
Braided Bumper or sets | 115 euro | 115 euro | 115 euro | 120 euro |
*Please note that for all shipments outside Bulgaria, the cash on
delivery option is not available. All shipments to the European Union
(excluding Bulgaria) and outside the European Union are paid by credit or debit
card or by direct bank transfer when ordering.